Question 1

Why doesn't the store answer the phone?

Accepted Answer

Our team spends most of the day outside to be visible and available for onsite
customers. If you have a question or concern, please visit with the manager
onsite. However, if you leave a voicemail, we will return your call at our earliest
convenience.

Question 2

Can you wash dually pick-up trucks in the express tunnel?

Accepted Answer

Sorry, we cannot send a dually pick-up truck through the express tunnel.
However, you can wash your dually truck in one of our self-serve bays located on
the south side of the express tunnel.

Question 3

Will the carwash get all the bugs off?

Accepted Answer

It is easier to get bugs and bird droppings off the vehicle when you wash
frequently. The longer the vehicle is exposed to the sun, the more difficult it is to
remove bugs and bird droppings. The bug remover pretreatment we use at the
beginning of each wash helps to break down and remove these items but may
require more work to get them completely removed.

Question 4

How do I sign up for the wash club / membership plan?

Accepted Answer

You can start the process right at the pay station, or by visiting our homepage at www.FritzsCarWash.com

Question 5

Can I just buy a single wash instead of purchasing a membership for a monthly plan?

Accepted Answer

Yes! We have single washes available and current prices will be visible at our pay
stations.

Question 6

Why do I need to provide a credit card in order to sign up for the monthly plan?

Accepted Answer

As with any subscription, a form of payment is needed to join. This payment
method will be automatically billed monthly during the length of your
membership, based on the date in which you join. It is your responsibility to
ensure that this payment method is valid to eliminate any service disruption. If
at anytime you need to update your payment method and need assistance,
please contact the manager on duty.

Question 7

Can my monthly membership be used for more than one vehicle?

Accepted Answer

Unfortunately, no can do. Each vehicle needs its own membership because we
use license plate recognition cameras to identify you at the pay stations. The
license plate tied to your account will be valid for the make/model vehicle that
was enrolled into the membership.

Question 8

Can I pay with cash?

Accepted Answer

Absolutely! We accept cash and all major credit cards.

Question 9

Will my vehicle fit inside the express tunnel?

Accepted Answer

The maximum vehicle height is 7ft 5 in. The maximum tire width is 12.5 inches.
If you are unsure, please visit with the manager onsite prior to entering the
tunnel.

Question 10

If my antenna is loose, is it safe to enter the express tunnel?

Accepted Answer

We are not responsible for loose or damaged antennas. If you are aware that
your antenna is loose prior to washing, you should remove the antenna prior to
entering the tunnel, for the safety of you, your vehicle, our equipment and also
the vehicles behind you.

Question 11

Why was the express tunnel closed during regular business hours?

Accepted Answer

Unfortunately, sometimes things happen where we might need to close down
early for mechanical issues or inclement weather. 
We also close on major holidays to enjoy time with family...We hope you understand.

Question 12

Will the wash scratch my vehicle?

Accepted Answer

No. Fritz’s uses a foam top brush and soft-cloth material for our wraps and
curtains that will not scratch your vehicle.

Question 13

Why does a Fritz’s employee check my truck bed every time I come through?

Accepted Answer

We understand that this might seem silly, but we do this for good reason. We
know people can get busy and accidentally forget that something was placed in
the truck bed. We have to check each truck bed to ensure that there is nothing
that could potentially damage our equipment, your vehicle or possibly even the
vehicle behind you. We want all vehicles to exit our carwash cleaner than when
they arrived.

Question 14

Why am I being asked to clean the bed of my truck? Can they just turn off the dryers instead?

Accepted Answer

All truck beds must be clean when going through the carwash tunnel to prevent
damage to your vehicle and the vehicles behind you. Items like nails and rocks
can get caught in the soft-cloth curtains and scratch your vehicle or the vehicles
behind you. Any debris in truck beds can be blown out, or lifted from the truck
bed and blown onto vehicles behind you which again, can cause damage.
Turning the dryers off may seem like a simple solution, however it can be costly
for us to power on and off the dryers in an effort to try to prevent damage. As a
small town, local business, we are already doing everything we can to help keep
our prices affordable for all our customers. We appreciate your understanding!

Question 15

Do you have fleet accounts?

Accepted Answer

We certainly do! Having a fleet account is a great way to keep all your business
vehicles shining like new, with one easy monthly payment. Fleet accounts are
only billed for services used and not a monthly base fee. Please contact the
manager onsite with the following information to get started: Your business
name, how many fleet cards you will need, primary contact information, billing
address & phone number, and whether or not you would like private pin
numbers assigned to each card to prevent unauthorized usage (this is not
required, but available if needed).

Question 16

How do I receive the gift cards purchased from the website?

Accepted Answer

Once we receive your order, we will process the gift card purchase and it can
either be mailed to you or you can pick it up from the manager onsite, for faster
delivery.

Question 17

How does the LPR (License plate recognition) system work?

Accepted Answer

Cameras are installed to capture the image of your rear license plate to identify
you at the pay station. Obviously, there are some things to keep in mind, to help
make the process as efficient as possible: 1)frames and license plate covers: some
frames can block part of the characters on your license plate and some covers
are dark, which can make it difficult to view by the cameras. Removing these
items, or switching to a frame/cover where your entire plate is clearly visible will
help keep the lines moving at the pay station; 2) scratches or faded plates: if
your license plate is damaged, has scratches or is faded, the camera may have
difficulty recognizing your plates; 3) excessive mud, dirt or snow: NO excessive
mud will be allowed inside the express tunnel because it slows down our entire
process and limits our abilities to continue “express” service to other customers.
To remedy this, we ask that you go through the self-serve bays to rinse off and
remove excessive mud, dirt or snow prior to going through the pay stations for
the express tunnel so that the LPR system can easily view your license plates, this
will allow us to continue to service all of our customers quickly.

Question 18

How safe is your carwash?

Accepted Answer

Our wash process is very safe! We wash thousands of cars every month that come out
clean and damage free. Our equipment is designed to ensure the safest wash for your
vehicle and our chemicals are top of the line. The soft foam brush and soft cloth wraps
are rinsed off after each vehicle passes through and are additionally deep cleaned at the
end of each day. 
Although our wash is incredibly safe, we are not responsible for:
- Windshield Wipers (front or back)
- Antennas or Side Mirrors
- Vehicle Badging or Emblems
- Wheel Covers or Center Caps
- Collisions Due to Braking or Driving in Tunnel
- Moon-roofs, Sunroofs, Glass or Bug shields
- Loose or Broken Parts
- Loose Chrome
- Luggage Racks
- Glued Spoilers
- Vehicle Molding
- Existing Body Damage/Scratches
- Any Non-Factory Installed Items
- Damage caused by entering carwash without guidance or not following our
instructions when loading onto conveyor

Frequently asked questions